KEY JOB RESPONSIBILITIES:

• Manage all departments in the showroom.
• Oversee all sales including margins, volume, quotas, and closing ratios, while developing and implementing future goals.
• Handle all customer related issues escalated above the Guest Experience Manager.
• Work with the Visual Presentation Manager regarding product placement.
• Report changes in policy and other information to staff members.
• Provide exceptional leadership to the sales, guest experience, and visual teams.
• Coach members of the staff to build individual and team success in a professional manner.
• Maintain budgeted administrative costs including wages and supplies.
• Audit the performance of employees and provide additional support or training if needed.
• Ensure complete and adequate documentation of procedures and tasks completed.
• Complete various report functions in a timely manner.
• Hire, train, and coach the sales team.
• Prepare and administer performance evaluations for assigned staff.
• Provide timely and effective communications.
• Attend monthly staff meetings.
• Other duties as assigned, essential or otherwise.

KNOWLEDGE/SKILLS/ABILITIES:

• High School diploma (Bachelor Degree in Business preferred).
• 2-4 years of proven experience in furniture retail management in a commissioned based sales environment.
• Previous supervisory experience is a must.
• Intermediate knowledge of Microsoft Office.
• Ability to learn in-house computer programs.
• Ability to work flexible hours, including nights and weekends, and travel as needed.
• Exceptional verbal and written communication skills.
• Knowledge and experience in team building skills.